Why am I receiving this message "Remote Server Cannot be Reached" ?

FAQ Question:Why am I receiving this message "Remote Server Cannot be Reached" ?


Here are some issues to check.

1.  Make sure your firewall is not blocking this url    http://www.trafficbrowser.com/memberpages/software_service?wsdl  In your  browser you should see some XML Code.   This is how Traffic Browser Talks to the Server.  If it's blank then it's being blocked.  It suppose to look something like this. http://screencast.com/t/Y9sI45Jw1v

2.  Make sure you have an updated copy of Traffic Browser by logging into http://www.trafficbrowser.com/members/login then visiting the downloads section to make sure you have the most recent copy or newer.

3.  Did you change your password recently?  Here are the blocked letters not allowed via Traffic Browser   { ';', '<', '>', '|', '\'', '\\', '`', '~', '[', ']', '{', '}', ' ' };

4.  Did you recently configure your Login Security? Try turning it off.  This was a recently discovered bug in IP Version 6.

5.  Lastly after trying and double checking the above problems close and restart Traffic Browser to make sure the responces are not cached.

If your still having issues please login and submit a help desk ticket please mention that you have already checked issues or we will just ask you to check them again.